Q: When will I receive check-in details regarding my stay?
A: We do our best to touch base with you via phone 2-4 days prior to your check-in. We will provide you access details to your room on arrival day at 4PM. If you have not heard from us as arrival day approaches, or if you have questions regarding your stay prior to arrival, please reach out to us.
Q: Are towels provided?
A: We provide bath towels but we do not provide beach towels.
Q: Can I access the room if I arrive prior to 4PM?
A: We cannot gurantee the room is available earlier than 4PM unless explicit plans are made with our cleaning team ahead of check-in day. This may incur an additional cost depending on the demand of our cleaner’s schedules for that day.
Q: Why is checkout at 9AM? Can we checkout later?
A: To ensure a high standard of cleanliness throughout our properties, we appreciate your cooperation in vacating the room by 9AM on departure day. If you are facing an extreme circumstance, please reach out to us ASAP prior to checkout day.
Q: What soaps or toiletries are provided?
A: We provide an initial stocking of soap, dishwasher pods, trash bags, toilet paper, and paper towels. We ask guests to provide their own re-stocks, if needed.